WaliChatWhatsApp多人智能客服平台与API，为酒店和客栈团队打造。

4.3 (6)

审阅者 Daniel Nikulshyn·更新 2026年7月

WhatsApp Hospitality Customer Support API Chatbots Team Collaboration Automation

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概览

WaliChat是一个用于酒店和客栈团队(以及其他企业)的WhatsApp多人智能客服平台和API，旨在提高他们的WhatsApp交流效率，使他们能够五倍快速处理客户信息。该平台包括多人会话功能，其中团队可以与客户同时使用一个或多个WhatsApp号码进行交互，以及监测团队活动和客户参与度的分析工具。WaliChat还通过WhatsApp API和webhooks提供自动化功能，使企业能够与CRM系统整合、构建聊天机器人和发送自动消息。此外，该平台还提供了管理联系人、为会话分配标签和元数据以及发送多媒体文件的工具。WaliChat提供7天的免费试用，且无需信用卡验证，并且被超过5,000家企业信任。

主要功能

团队共享WhatsApp信箱
支持WhatsApp商业API访问
聊天机器人和自动回复
批量消息和模板推广
CRM、PMS和 webhook集成
会话分析和代理报告

价格

模型: Free
分类: Web AI Agents
评分: 4.3 / 5 (6)

使用场景

酒店前台共享WhatsApp信箱

启用多个前台代理员从一个共享号码进行客人WhatsApp会话，重新路由询问并确保没有预订请求被忽略

自动预订确认和提醒

使用模板和广播发送预订确认、入住指南和提前入住提醒等客人信息自动化

PMS和CRM API集成

通过其API与webhook将WaliChat连接到现有的酒店PMS、CRM或预订系统，同步客人信息并触发自动信息

客人询问机器人

部署聊天机器人来立即回答常见客人有关设施、入住时间和可用性等问题，从而释放代理员处理复杂的请求

优点 & 缺点

优点

专门为酒店和旅游业设计
支持多人共享WhatsApp信箱
官方API支持集成和自动化
支持广播、模板和聊天机器人
支持模板和聊天机器人
支持广播和模板
支持聊天机器人
支持API
支持广播
支持模板

缺点

主要关注WhatsApp，不支持其他渠道
旅游业专注可能限制其他行业的适用性
高级功能可能需要技术配置

评测

4.3

6 个评分的平均值。

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Linda Petersen

May 7, 2026

Solid for our team

We rolled this out across the team last quarter and multi-agent shared WhatsApp inbox. Shared WhatsApp inbox for teams fits neatly into how we already work, and cRM, PMS, and webhook integrations removed a step we used to do by hand. Focused mainly on WhatsApp, not other channels, which is the main caveat, but it has held up under daily use.

Rina Desai

Feb 16, 2026

Years in this space

I've evaluated a lot of these over the years. What stands out here is shared WhatsApp inbox for teams — handled better than most — and supports broadcasts, templates, and chatbots. Focused mainly on WhatsApp, not other channels is my one real gripe. Worth the time if this is your use case.

Omar Haddad

Dec 17, 2025

Solid for our team

We rolled this out across the team last quarter and designed specifically for hotels and hospitality. CRM, PMS, and webhook integrations fits neatly into how we already work, and chatbots and automated replies removed a step we used to do by hand. Hospitality focus may limit fit for other industries, which is the main caveat, but it has held up under daily use.

Devin Walker

Oct 10, 2025

Does the job

Pretty happy overall. Conversation analytics and agent reporting just works and supports broadcasts, templates, and chatbots. Advanced features may require technical setup can be annoying, but no dealbreakers — I'd recommend it to a friend without hesitating.

Jamal Carter

Aug 17, 2025

Compared a few options

Evaluated this against two competitors. Where it wins: shared WhatsApp inbox for teams and multi-agent shared WhatsApp inbox. Where it lags: focused mainly on WhatsApp, not other channels. On balance the feature set — especially shared WhatsApp inbox for teams — justifies the 5 stars for our use case.

Carlos Mendoza

Aug 2, 2025

Use it every day

Honestly didn't expect to like it this much. WhatsApp Business API access is exactly what I needed, and official API for integrations and automation. I do wish hospitality focus may limit fit for other industries, but I reach for it almost every day now and it just clicks.