Aisera

Agentic AI copilot that automates enterprise service desks across IT, HR, and customer support.

4.8 (6)

审阅者 Daniel Nikulshyn·更新 2026年5月

HR Tech Customer Support Enterprise Low-Code Workflow Automation ITSM Conversational AI Agentic AI

概览

Aisera is an enterprise-focused agentic AI platform designed to automate workflows and resolve service requests across IT, HR, customer service, sales, and operations. It combines conversational AI, large language models, and domain-specific agents to handle tasks like ticket triage, password resets, knowledge lookup, and case resolution without human intervention. The platform integrates with common enterprise systems such as ServiceNow, Salesforce, Workday, Zendesk, and Microsoft Teams, allowing it to act on data and execute actions inside existing tools. Aisera also offers analytics, governance controls, and a low-code studio for building custom AI agents tailored to specific business processes. It targets mid-to-large organizations looking to reduce support costs, deflect repetitive requests, and provide 24/7 self-service experiences for employees and customers.

主要功能

Agentic AI copilots for multiple domains
Conversational AI with LLM-powered responses
Integrations with ITSM, CRM, and HRIS platforms
Low-code agent and workflow builder
Auto-resolution and ticket deflection
Analytics dashboards and governance controls

使用场景

Automate IT Service Desk Tickets

Deflect and auto-resolve common IT requests like password resets and access issues by integrating with ServiceNow and executing actions without agent involvement.

HR Self-Service via Conversational AI

Let employees query Workday and HR knowledge bases through Microsoft Teams to get instant answers on policies, benefits, and time-off without filing tickets.

Customer Support Case Resolution

Use LLM-powered agents inside Salesforce or Zendesk to triage incoming cases, surface knowledge, and resolve routine inquiries automatically.

Build Custom Domain Agents

Leverage the low-code studio to design tailored AI agents and workflows for sales or operations use cases, with governance and analytics built in.

优点 & 缺点

优点

Broad integrations with enterprise systems
Pre-built agents for IT, HR, and customer service
Strong workflow automation and action execution
Enterprise-grade security and governance

缺点

Geared toward larger enterprises, not small teams
Implementation can require significant configuration
Pricing is not transparent publicly
Value depends on quality of existing knowledge sources

评测

4.8

6 个评分的平均值。

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Aisha Khan

Skeptical, then convinced

I went in skeptical — most tools in this space overpromise. It actually delivers on agentic AI copilots for multiple domains, and enterprise-grade security and governance caught me off guard. Value depends on quality of existing knowledge sources is why this isn't a perfect score, still, I'd recommend giving it a real trial.

Omar Haddad

Solid for our team

We rolled this out across the team last quarter and pre-built agents for IT, HR, and customer service. Integrations with ITSM, CRM, and HRIS platforms fits neatly into how we already work, and agentic AI copilots for multiple domains removed a step we used to do by hand. but it has held up under daily use.

Frank Müller

Use it every day

Honestly didn't expect to like it this much. Low-code agent and workflow builder is exactly what I needed, and enterprise-grade security and governance. but I reach for it almost every day now and it just clicks.

Margaret Whitfield

Solid for our team

We rolled this out across the team last quarter and pre-built agents for IT, HR, and customer service. Auto-resolution and ticket deflection fits neatly into how we already work, and low-code agent and workflow builder removed a step we used to do by hand. but it has held up under daily use.

Aaliyah Johnson

Skeptical, then convinced

I went in skeptical — most tools in this space overpromise. It actually delivers on agentic AI copilots for multiple domains, and pre-built agents for IT, HR, and customer service caught me off guard. still, I'd recommend giving it a real trial.

Esther Adeyemi

Skeptical, then convinced

I went in skeptical — most tools in this space overpromise. It actually delivers on low-code agent and workflow builder, and pre-built agents for IT, HR, and customer service caught me off guard. still, I'd recommend giving it a real trial.

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