AiseraAgentic AI 助手，自动化企业 IT、HR 与客户支持服务台

4.8 (6)

审阅者 Daniel Nikulshyn·更新 2026年7月

Enterprise Agentic AI Conversational AI Workflow Automation ITSM Low-Code Customer Support HR Tech

概览

Aisera 是一款面向企业的 Agentic AI 平台，旨在自动化工作流并解决 IT、HR、客户服务、销售和运营等领域的服务请求。它融合了会话式 AI、大语言模型（LLM）和领域专属代理，能够在无需人工干预的情况下处理工单分流、密码重置、知识检索和案例解决等任务。该平台可与 ServiceNow、Salesforce、Workday、Zendesk 以及 Microsoft Teams 等常见企业系统集成，让其能够在现有工具中获取数据并执行操作。Aisera 还提供分析、治理控制以及低代码工作流/代理构建器，帮助企业定制符合特定业务流程的 AI 代理。它面向中大型企业，帮助降低支持成本、减少重复性请求，并为员工与客户提供 24/7 自助服务体验。

主要功能

多域 Agentic AI 副驾驶
基于 LLM 的对话式 AI 响应
与 ITSM、CRM 和 HRIS 平台集成
低代码代理与工作流构建器
自动解决和工单转流
分析仪表盘与治理控制

价格

模型: Freemium
分类: Customer Service Agent
评分: 4.8 / 5 (6)

使用场景

自动化 IT 服务台工单

通过与 ServiceNow 集成并执行无人工干预的操作，分流并自动解决常见的 IT 请求，例如密码重置和访问问题。

通过对话式 AI 的 HR 自助服务

让员工在 Microsoft Teams 中查询 Workday 与 HR 知识库，快速获取关于政策、福利和请假等信息，而无需提交工单。

客户支持案例处理

在 Salesforce 或 Zendesk 内使用 LLM 驱动的代理，对入站案例进行分流、检索知识并自动解决常规查询。

构建定制域代理

利用低代码工作室设计专属的 AI 代理和工作流，用于销售或运营等场景，并内置治理与分析功能。

优点 & 缺点

优点

与企业系统的广泛集成
预先构建的 IT、HR 与客户服务代理
强大的工作流自动化与动作执行
企业级安全与治理

缺点

主要面向大型企业，不适合小型团队
实施时可能需要大量配置
价格不公开透明
价值取决于现有知识源的质量

评测

4.8

6 个评分的平均值。

登录以留下评测。

Aisha Khan

Mar 24, 2026

Skeptical, then convinced

I went in skeptical — most tools in this space overpromise. It actually delivers on agentic AI copilots for multiple domains, and enterprise-grade security and governance caught me off guard. Value depends on quality of existing knowledge sources is why this isn't a perfect score, still, I'd recommend giving it a real trial.

Omar Haddad

Feb 12, 2026

Solid for our team

We rolled this out across the team last quarter and pre-built agents for IT, HR, and customer service. Integrations with ITSM, CRM, and HRIS platforms fits neatly into how we already work, and agentic AI copilots for multiple domains removed a step we used to do by hand. but it has held up under daily use.

Frank Müller

Sep 6, 2025

Use it every day

Honestly didn't expect to like it this much. Low-code agent and workflow builder is exactly what I needed, and enterprise-grade security and governance. but I reach for it almost every day now and it just clicks.

Margaret Whitfield

Aug 19, 2025

Solid for our team

We rolled this out across the team last quarter and pre-built agents for IT, HR, and customer service. Auto-resolution and ticket deflection fits neatly into how we already work, and low-code agent and workflow builder removed a step we used to do by hand. but it has held up under daily use.

Aaliyah Johnson

Aug 11, 2025

Skeptical, then convinced

I went in skeptical — most tools in this space overpromise. It actually delivers on agentic AI copilots for multiple domains, and pre-built agents for IT, HR, and customer service caught me off guard. still, I'd recommend giving it a real trial.

Esther Adeyemi

Jul 18, 2025

Skeptical, then convinced

I went in skeptical — most tools in this space overpromise. It actually delivers on low-code agent and workflow builder, and pre-built agents for IT, HR, and customer service caught me off guard. still, I'd recommend giving it a real trial.