Carlos Mendoza

Reviews (1)

• On Fin

  Mar 4, 2026
  4.0 (0)

  Solid for our team

  We rolled this out across the team last quarter and handles multilingual conversations out of the box. Human agent escalation and conversation handoff fits neatly into how we already work, and multichannel support across chat, email, and messaging removed a step we used to do by hand. Per-resolution fees can add up at high volumes, which is the main caveat, but it has held up under daily use.