WaliChatWhatsApp multi-agent platform and API built for hotels and hospitality teams.

4.3 (6)

Reviewed by Daniel Nikulshyn·Updated July 2026

WhatsApp Hospitality Customer Support API Chatbots Team Collaboration Automation

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Overview

WaliChat is a WhatsApp multi-agent platform and API designed for hotels and hospitality teams, as well as other businesses. It enables teams to manage their WhatsApp communication more efficiently, allowing them to answer customer messages five times faster. The platform includes features such as a multi-agent chat, where teams can interact with customers on one or multiple WhatsApp numbers simultaneously, and analytics to monitor team activity and customer engagement. WaliChat also offers automation capabilities through its WhatsApp API and webhooks, allowing businesses to integrate with their CRM systems, build chatbots, and send automatic messages. Additionally, the platform provides tools to manage contacts, assign labels and metadata to conversations, and send multimedia files. WaliChat offers a 7-day free trial with no credit card required and is trusted by over 5,000 businesses.

Key features

Shared WhatsApp inbox for teams
WhatsApp Business API access
Chatbots and automated replies
Bulk messaging and template campaigns
CRM, PMS, and webhook integrations
Conversation analytics and agent reporting

Pricing

Model: Free
Category: Web AI Agents
Rating: 4.3 / 5 (6)

Use cases

Shared WhatsApp Inbox for Hotel Front Desk

Enable multiple front desk agents to handle guest WhatsApp conversations from one shared number, routing inquiries and ensuring no booking request goes unanswered.

Automated Booking Confirmations and Reminders

Use templates and broadcasts to send guests booking confirmations, check-in instructions, and pre-arrival reminders automatically via WhatsApp.

PMS and CRM Integration via API

Connect WaliChat to existing hotel PMS, CRM, or booking systems through its API and webhooks to sync guest data and trigger automated messages.

Chatbot for Guest Inquiries

Deploy chatbots to instantly answer common guest questions about amenities, check-in times, and availability, freeing agents for complex requests.

Pros & Cons

Pros

Designed specifically for hotels and hospitality
Multi-agent shared WhatsApp inbox
Official API for integrations and automation
Supports broadcasts, templates, and chatbots

Cons

Focused mainly on WhatsApp, not other channels
Hospitality focus may limit fit for other industries
Advanced features may require technical setup

Reviews

4.3

Average from 6 ratings.

Linda Petersen

May 7, 2026

Solid for our team

We rolled this out across the team last quarter and multi-agent shared WhatsApp inbox. Shared WhatsApp inbox for teams fits neatly into how we already work, and cRM, PMS, and webhook integrations removed a step we used to do by hand. Focused mainly on WhatsApp, not other channels, which is the main caveat, but it has held up under daily use.

Rina Desai

Feb 16, 2026

Years in this space

I've evaluated a lot of these over the years. What stands out here is shared WhatsApp inbox for teams — handled better than most — and supports broadcasts, templates, and chatbots. Focused mainly on WhatsApp, not other channels is my one real gripe. Worth the time if this is your use case.

Omar Haddad

Dec 17, 2025

Solid for our team

We rolled this out across the team last quarter and designed specifically for hotels and hospitality. CRM, PMS, and webhook integrations fits neatly into how we already work, and chatbots and automated replies removed a step we used to do by hand. Hospitality focus may limit fit for other industries, which is the main caveat, but it has held up under daily use.

Devin Walker

Oct 10, 2025

Does the job

Pretty happy overall. Conversation analytics and agent reporting just works and supports broadcasts, templates, and chatbots. Advanced features may require technical setup can be annoying, but no dealbreakers — I'd recommend it to a friend without hesitating.

Jamal Carter

Aug 17, 2025

Compared a few options

Evaluated this against two competitors. Where it wins: shared WhatsApp inbox for teams and multi-agent shared WhatsApp inbox. Where it lags: focused mainly on WhatsApp, not other channels. On balance the feature set — especially shared WhatsApp inbox for teams — justifies the 5 stars for our use case.

Carlos Mendoza

Aug 2, 2025

Use it every day

Honestly didn't expect to like it this much. WhatsApp Business API access is exactly what I needed, and official API for integrations and automation. I do wish hospitality focus may limit fit for other industries, but I reach for it almost every day now and it just clicks.