Ringly.ioAI phone agent platform for e-commerce, automating customer support, cart recovery, and sales calls.

Ringly.io is an AI phone agent platform for e-commerce businesses, automating customer support, cart recovery, and sales calls. It integrates with Shopify and ensures that simple questions are resolved by the AI agent, freeing up human support team members to handle high-stakes or escalated calls. Customers can communicate with the AI agent through calls, and the tool offers live actions, such as looking up orders, requesting returns, and transferring calls, within the customer's stack. Ringly also provides reporting features, including resolution attribution, deflection, and attributed revenue. The founders claim a 65% AI call resolution rate within 90 days, offering a subscription refund guarantee if this metric is not met. The tool is designed to be scalable and can be fine-tuned through test calls and real call data analysis. It offers support for Shopify brands with lower and higher call volumes, with pricing plans at $349 and $799 per month, respectively. The founders also claim to offer personalized support in case of any issues or for further call refinement. While specific metrics and statistics are reported by Ringly's clients, such as resolving 88% of phone support without a human, the effectiveness of the AI agent in handling calls and generating attributed orders varies across different e-commerce businesses.