Ultimate.ai

Customer service automation (now part of Zendesk) building multilingual AI agents for chat, email, and ticket workflows.

4.7 (6)

Apžvelgė Daniel Nikulshyn·Atnaujinta 2026 m. gegužė

Multilingual Zendesk Ticket Automation Enterprise Customer Service Conversational AI Email Automation Chatbots

Apžvalga

Ultimate.ai — Customer service automation (now part of Zendesk) building multilingual AI agents for chat, email, and ticket workflows.

Naudojimo atvejai

Multilingual Chat Support Automation

Deploy AI agents that handle customer chat conversations across multiple languages, reducing response times and supporting global audiences.

Automated Email Reply Handling

Triage and respond to inbound customer emails using AI to draft or send replies, freeing agents to focus on complex issues.

Ticket Workflow Deflection

Classify, route, and resolve support tickets automatically within Zendesk workflows to cut backlog and improve resolution speed.

Scaling Enterprise Support Operations

Augment large support teams with AI agents that handle repetitive inquiries across channels while maintaining consistent service quality.

Atsiliepimai

4.7

Vidurkis iš 6 įvertinimų.

Prisijunk, kad paliktum atsiliepimą.

Gunnar Eriksson

Use it every day

Honestly didn't expect to like it this much. The dashboard is exactly what I needed, and support is responsive. but I reach for it almost every day now and it just clicks.

Diego Fernández

Use it every day

Honestly didn't expect to like it this much. The automation is exactly what I needed, and it saves real time. I do wish pricing gets steep at scale, but I reach for it almost every day now and it just clicks.

Priya Nair

Use it every day

Honestly didn't expect to like it this much. The automation is exactly what I needed, and the value for money is strong. I do wish the mobile experience lags, but I reach for it almost every day now and it just clicks.

Naomi Suzuki

Compared a few options

Evaluated this against two competitors. Where it wins: the core workflow and the value for money is strong. Where it lags: the mobile experience lags. On balance the feature set — especially the dashboard — justifies the 4 stars for our use case.

Omar Haddad

Compared a few options

Evaluated this against two competitors. Where it wins: the integrations and it saves real time. On balance the feature set — especially the automation — justifies the 5 stars for our use case.

Beatriz Costa

Skeptical, then convinced

I went in skeptical — most tools in this space overpromise. It actually delivers on the core workflow, and support is responsive caught me off guard. The mobile experience lags is why this isn't a perfect score, still, I'd recommend giving it a real trial.

Klausimai

How does Ultimate.ai fit with Zendesk?

Ultimate.ai is now part of Zendesk, so it is positioned to integrate closely with Zendesk's customer service ecosystem for automating chat, email, and ticket workflows within that platform.

What channels and use cases does Ultimate.ai support?

Ultimate.ai focuses on customer service automation, building AI agents that handle chat, email, and ticket workflows. It is designed to automate repetitive support interactions across these channels.

Does Ultimate.ai support multiple languages for global support teams?

Yes, Ultimate.ai is built to create multilingual AI agents, making it suitable for support teams serving customers across different regions and languages.