OutverseAn AI-powered customer support platform automating ticket resolution and enhancing customer experiences.

Outverse is an AI-powered customer support platform that automates ticket resolution and enhances customer experiences. It connects systems and orchestrates end-to-end workflows across multiple channels, allowing teams to improve with control over time. The platform is governed by operations teams and allows them to manage logic, performance, and workflow changes without every update becoming a new IT project. It is built to work with existing platforms, internal systems, and tools. Outverse provides a governed layer to deploy AI agents across complex service workflows, reducing the need for teams to choose between boilerplate AI, services-heavy rollouts, or building and maintaining their own stack. With Outverse, teams can work across their channels, deploy AI service agents across all channels and customer touch points, and manage case reasons, request and verify customer information, and process subscription changes, among other processes. The platform has been used by teams running support across multiple regions, languages, and regulated workflows at scale and has helped companies like Jeeves triple their support capacity with AI service agents that take action. Outverse works with global fintech and has also been used by the global payments leader Jeeves. Overall, Outverse allows teams to scale their support capabilities with AI-powered customer support across multiple channels, manage their workflows and logic, and protect the customer experience. It is especially useful for companies with complex service workflows, multiple regions, languages, and regulated workflows at scale. Teams can define logic, policies, and handoffs, inspect what agents saw, decided, which tools they used, and where they handed off, and deploy across email, chat, voice, and APIs. The platform's capabilities help teams manage their work and increase productivity.