TwigAI assistant enhancing B2B customer support by automating responses and tasks.

Twig offers an AI assistant named Sera, designed to enhance B2B customer support by automating responses and tasks. Sera acts as a front desk agent that never sleeps, handling inbound calls, chats, and emails 24/7. She resolves inquiries on her own without needing human intervention. Sera can answer questions, qualify leads, schedule appointments, and convert interactions into bookings. The AI agent is aimed at businesses looking to improve their customer support and lead qualification processes. It works by integrating with existing tools such as Salesforce, HubSpot, Gmail, Google Drive, Slack, and Notion, among others. Sera reads and writes to these tools, allowing her to provide instant answers and book appointments directly within a company's existing systems. One of Sera's key capabilities is her ability to handle multiple conversations in parallel, providing a faster first response time, with a claimed 90% reduction. She can handle up to 70% of inquiries end-to-end without human intervention. The AI agent learns and improves daily, allowing her to provide more accurate and relevant responses over time. Sera's pricing starts at $99 per month, with no credit card required for sign-up and the ability to cancel anytime. The implementation process is straightforward, taking just three steps and about 30 minutes to get started. While Twig's Sera appears to offer robust automation capabilities for customer support and lead qualification, its effectiveness may vary depending on the specific needs and workflows of individual businesses.