CrispAI-powered customer support platform with chatbots, shared inbox, and meeting assistant tools.

4.8 (4)

Reviewed by Daniel Nikulshyn·Updated July 2026

Customer Support AI Chatbot Live Chat Shared Inbox CRM No-Code SMB

Overview

Crisp is an AI-powered customer support platform that offers a range of tools to enhance customer experience and support team efficiency. It provides an all-in-one omnichannel inbox, AI agents, chatbots, shared inbox, meeting assistant tools, and more. The platform allows businesses to automate 50% of their inquiries with AI, freeing up teams to focus on what matters. Crisp's features include a chat widget for websites and mobile apps, a shared inbox for centralized inbound communications, a knowledge base for customer autonomy, a support CRM for organizing customer data, and support analytics for monitoring team performance. The platform also offers a no-code AI agent builder, allowing users to create custom AI workflows in four steps: training the AI, creating a workflow, testing and deploying, and validating and measuring performance. Additionally, Crisp provides tools for automations, artificial intelligence, and analytics. The platform is designed for customer support, marketing, and sales teams, and is used by over 10,000 companies of all sizes.

Key features

AI chatbot and automation builder
Multi-channel shared inbox
Meeting assistant with transcription
Knowledge base and help center
Co-browsing and live chat widget
CRM and contact management

Pricing

Model: Freemium
Category: Multimodal AI
Rating: 4.8 / 5 (4)

Use cases

Automate Tier-1 Customer Support

Use the no-code chatbot builder to deflect common questions and reduce ticket volume, freeing agents to focus on complex inquiries.

Unify Multi-Channel Conversations

Centralize messages from website chat, email, social, and messaging apps into one shared inbox so small teams can respond faster.

Transcribe and Summarize Sales Calls

Leverage the AI meeting assistant to automatically capture call transcripts and summaries, keeping CRM records up to date without manual notes.

Self-Serve Help Center for Startups

Build a branded knowledge base alongside live chat so customers can find answers themselves before escalating to an agent.

Pros & Cons

Pros

Unified inbox across multiple channels
No-code chatbot builder
Affordable pricing for small teams
Built-in CRM and knowledge base

Cons

Advanced features locked to higher tiers
AI capabilities less mature than specialist tools
Can feel limited for large enterprise workflows

Reviews

4.8

Average from 4 ratings.

Aisha Khan

Jan 10, 2026

Use it every day

Honestly didn't expect to like it this much. Knowledge base and help center is exactly what I needed, and built-in CRM and knowledge base. but I reach for it almost every day now and it just clicks.

Elena Rossi

Nov 30, 2025

Does the job

Pretty happy overall. Meeting assistant with transcription just works and no-code chatbot builder. Advanced features locked to higher tiers can be annoying, but no dealbreakers — I'd recommend it to a friend without hesitating.

Pierre Dubois

Nov 13, 2025

Years in this space

I've evaluated a lot of these over the years. What stands out here is meeting assistant with transcription — handled better than most — and affordable pricing for small teams. Can feel limited for large enterprise workflows is my one real gripe. Worth the time if this is your use case.

Devin Walker

Jul 22, 2025

Does the job

Pretty happy overall. Meeting assistant with transcription just works and no-code chatbot builder. but no dealbreakers — I'd recommend it to a friend without hesitating.

Q&A

What AI capabilities are included beyond the chatbot builder?

In addition to a no-code AI chatbot and automation builder, Crisp offers smart reply suggestions for agents and a meeting assistant that transcribes and summarizes calls. Note that its AI is less mature than dedicated specialist tools.

Is Crisp a good fit for large enterprises or better suited to smaller teams?

Crisp is aimed at startups and small-to-midsize teams looking to reduce response times without expanding headcount. It can feel limited for large enterprise workflows, and some advanced features are locked behind higher-tier plans.

Which communication channels does Crisp's shared inbox support?

Crisp centralizes messages from website live chat, email, social channels, and messaging apps into a single workspace, so your team can handle all customer conversations from one unified inbox.