CrispAI 驱动的客户支持平台，提供聊天机器人、共享收件箱和会议助手工具。

4.8 (4)

审阅者 Daniel Nikulshyn·更新 2026年7月

Customer Support AI Chatbot Live Chat Shared Inbox CRM No-Code SMB

概览

Crisp 是一个 AI 驱动的客户支持平台，提供一系列工具来提升客户体验和支持团队效率。它提供全渠道统一收件箱、AI 代理、聊天机器人、共享收件箱、会议助手工具等。平台让企业通过 AI 自动处理 50% 的咨询，解放团队专注重要事务。Crisp 的功能包括网站和移动应用的聊天小部件、用于集中管理入站沟通的共享收件箱、帮助客户自助的知识库、用于组织客户数据的支持 CRM，以及用于监控团队表现的支持分析。平台还提供无代码 AI 代理构建器，用户可通过四个步骤创建自定义 AI 工作流：训练 AI、创建工作流、测试部署以及验证衡量性能。此外，Crisp 还提供自动化、人工智能和分析工具。该平台面向客服、营销和销售团队，已被超过 10,000 家大小企业使用。

主要功能

AI 聊天机器人与自动化构建器
多渠道共享收件箱
带转录功能的会议助手
知识库与帮助中心
协同浏览和实时聊天小部件
CRM 与联系人管理

价格

模型: Freemium
分类: Multimodal AI
评分: 4.8 / 5 (4)

使用场景

自动化一级客户支持

利用无代码聊天机器人构建器拦截常见问题并降低工单量，让客服专注处理复杂咨询。

统一多渠道对话

将网站聊天、电子邮件、社交媒体和即时通讯应用的消息集中到一个共享收件箱，帮助小团队更快响应。

转录并总结销售通话

利用 AI 会议助手自动获取通话转录和摘要，保持 CRM 记录实时更新，无需手动记录。

为初创企业打造自助帮助中心

构建品牌化的知识库并配合实时聊天，让客户自行寻找答案，减少升级至客服的需求。

优点 & 缺点

优点

多渠道统一收件箱
无代码聊天机器人构建器
小团队实惠的价格
内置 CRM 与知识库

缺点

高级功能仅在更高套餐解锁
AI 能力不如专用工具成熟
对大型企业工作流可能显得受限

评测

4.8

4 个评分的平均值。

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Aisha Khan

Jan 10, 2026

Use it every day

Honestly didn't expect to like it this much. Knowledge base and help center is exactly what I needed, and built-in CRM and knowledge base. but I reach for it almost every day now and it just clicks.

Elena Rossi

Nov 30, 2025

Does the job

Pretty happy overall. Meeting assistant with transcription just works and no-code chatbot builder. Advanced features locked to higher tiers can be annoying, but no dealbreakers — I'd recommend it to a friend without hesitating.

Pierre Dubois

Nov 13, 2025

Years in this space

I've evaluated a lot of these over the years. What stands out here is meeting assistant with transcription — handled better than most — and affordable pricing for small teams. Can feel limited for large enterprise workflows is my one real gripe. Worth the time if this is your use case.

Devin Walker

Jul 22, 2025

Does the job

Pretty happy overall. Meeting assistant with transcription just works and no-code chatbot builder. but no dealbreakers — I'd recommend it to a friend without hesitating.

问答

What AI capabilities are included beyond the chatbot builder?

In addition to a no-code AI chatbot and automation builder, Crisp offers smart reply suggestions for agents and a meeting assistant that transcribes and summarizes calls. Note that its AI is less mature than dedicated specialist tools.

Is Crisp a good fit for large enterprises or better suited to smaller teams?

Crisp is aimed at startups and small-to-midsize teams looking to reduce response times without expanding headcount. It can feel limited for large enterprise workflows, and some advanced features are locked behind higher-tier plans.

Which communication channels does Crisp's shared inbox support?

Crisp centralizes messages from website live chat, email, social channels, and messaging apps into a single workspace, so your team can handle all customer conversations from one unified inbox.