DialpadAI驱动的商务通信平台，统一通话、会议和客户支持。

4.6 (5)

审阅者 Daniel Nikulshyn·更新 2026年7月

AI Communications Contact Center VoIP Enterprise Sales Enablement Customer Support Integrations

概览

Dialpad 是一个基于云的通信平台，将语音通话、视频会议、消息和联络中心功能整合到同一个工作区。其内置的 AI 层能够实时转录对话、提取行动项，并分析客户情绪，帮助团队更有效地响应。平台面向销售、支持和内部协作，利用自动化和自然语言处理在实时通话中为坐席提供辅导、对会议进行摘要，并将客户路由至合适的资源。与 Salesforce、Google Workspace、Microsoft 365 等工具的集成，使其能够轻松融入现有工作流。该平台面向所有规模的企业，帮助其通过数据驱动的洞察来现代化电话系统并提升客户体验，而不再依赖人工通话回顾。

主要功能

AI 驱动的实时转录
实时坐席辅助与辅导
客户情绪分析
云联络中心工具
视频会议与团队消息
CRM 与生产力工具集成

价格

模型: Freemium
分类: AI Agents
评分: 4.6 / 5 (5)

使用场景

实时销售通话辅导

在实时通话中通过 AI 驱动的转录、情绪分析和实时提示帮助销售代表提升转化率并有效处理异议。

云联络中心运营

通过智能路由、坐席辅助和情绪追踪，实现大规模客户支持，加快问题解决并提升客户体验。

统一的团队协作

在同一工作区整合语音通话、视频会议和消息，取代分散的工具，并提供 AI 生成的会议摘要和行动项。

CRM 集成的客户对话

将通话数据、转录记录和洞察直接同步至 Salesforce、Google Workspace 或 Microsoft 365，自动保持客户记录更新。

优点 & 缺点

优点

实时转录与通话摘要
情绪分析用于实时辅导
统一的语音、视频和消息功能
与主要 CRM 的强大集成

缺点

对于大型团队，费用可能快速上升
AI 准确度受口音和音频质量影响
高级功能仅限更高套餐

评测

4.6

5 个评分的平均值。

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Camille Laurent

May 1, 2026

Use it every day

Honestly didn't expect to like it this much. CRM and productivity integrations is exactly what I needed, and real-time transcription and call summaries. but I reach for it almost every day now and it just clicks.

Ethan Brooks

Apr 7, 2026

Years in this space

I've evaluated a lot of these over the years. What stands out here is customer sentiment analysis — handled better than most — and real-time transcription and call summaries. Advanced features locked to higher tiers is my one real gripe. Worth the time if this is your use case.

Victor Nguyen

Sep 2, 2025

Compared a few options

Evaluated this against two competitors. Where it wins: cloud contact center tools and unified voice, video, and messaging. On balance the feature set — especially aI-powered live transcription — justifies the 5 stars for our use case.

Gunnar Eriksson

Jul 12, 2025

Does the job

Pretty happy overall. Real-time agent assist and coaching just works and sentiment analysis for live coaching. but no dealbreakers — I'd recommend it to a friend without hesitating.

Jamal Carter

Jun 26, 2025

Solid for our team

We rolled this out across the team last quarter and sentiment analysis for live coaching. Video meetings and team messaging fits neatly into how we already work, and real-time agent assist and coaching removed a step we used to do by hand. Advanced features locked to higher tiers, which is the main caveat, but it has held up under daily use.