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Nadia Petrova
@nadia-petrova-3cc4
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Reviews (1)
On Noet
Feb 14, 20265.0 (0)Solid for our team
We rolled this out across the team last quarter and learns from existing knowledge base and tickets. Analytics on support performance fits neatly into how we already work, and human agent handoff for complex cases removed a step we used to do by hand. but it has held up under daily use.