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Carlos Mendoza
@carlos-mendoza-1901
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Datum Decagon
Oct 13, 20254.0 (0)Compared a few options
Evaluated this against two competitors. Where it wins: workflow and action automation and omnichannel coverage across chat, email, and voice. Where it lags: setup and tuning can take time. On balance the feature set — especially multi-channel deployment — justifies the 4 stars for our use case.