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Daniel Schmidt
@daniel-schmidt-f58e
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Reviews (1)
On Triage Agent
Aug 25, 20255.0 (0)Use it every day
Honestly didn't expect to like it this much. Intelligent routing and escalation is exactly what I needed, and reduces ticket response and resolution times. I do wish may struggle with highly unusual or novel issues, but I reach for it almost every day now and it just clicks.