I'm building a customer support agent and considering Occamise for deploying across Slack, email, and our website at once. Has anyone here used it for production workloads? Specifically curious about latency and whether the no-code builder actually holds up when you need custom logic, or if I'll inevitably hit limitations and need to go back to coding.
I haven't used Occamise specifically, but based on what you're describing, I'd recommend testing it with a smaller channel first (maybe just Slack) before rolling out to all three simultaneously—that way you can measure actual latency under your real query volume before committing. Most no-code builders do hit walls with complex conditional logic, so if your support flows involve intricate decision trees, it might be worth prototyping a tricky workflow in their builder to see if you need custom code integration. What's your typical query complexity—mostly FAQ-style routing, or do you need personalized logic based on customer history?