Jamal Carter

Reviews (1)

• On Dialpad

  Jun 26, 2025
  4.0 (0)

  Solid for our team

  We rolled this out across the team last quarter and sentiment analysis for live coaching. Video meetings and team messaging fits neatly into how we already work, and real-time agent assist and coaching removed a step we used to do by hand. Advanced features locked to higher tiers, which is the main caveat, but it has held up under daily use.