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Fatima Zahra

@fatima-zahra-13ae

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Reviews (1)

  • 5.0 (0)

    Solid for our team

    We rolled this out across the team last quarter and can route complex issues to human agents. Inbound and outbound voice automation fits neatly into how we already work, and human escalation handoff removed a step we used to do by hand. Requires setup and tuning per use case, which is the main caveat, but it has held up under daily use.