L
Linda Petersen
@linda-petersen-b89e
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Reviews (1)
On Haptik
Jun 9, 20255.0 (0)Solid for our team
We rolled this out across the team last quarter and omnichannel deployment across web, app, and messaging platforms. NLU and intent recognition engine fits neatly into how we already work, and live agent handoff and co-pilot tools removed a step we used to do by hand. but it has held up under daily use.