Frank Müller

@frank-m-ller-c13b

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Reviews (1)

On AI Chatbot Support
Oct 7, 2025
4.0 (0)
Solid for our team
We rolled this out across the team last quarter and smooth handoff between bot and human agents. Ticketing and conversation history fits neatly into how we already work, and autonomous AI chatbot with custom training removed a step we used to do by hand. Smaller ecosystem than major helpdesk incumbents, which is the main caveat, but it has held up under daily use.