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Pierre Dubois
@pierre-dubois-be59
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Reviews (1)
On Trace
May 12, 20264.0 (0)Compared a few options
Evaluated this against two competitors. Where it wins: audit logs for every automated action and can reduce repetitive ticket handling at scale. Where it lags: less useful for teams with low ticket volume. On balance the feature set — especially custom playbooks per use case — justifies the 4 stars for our use case.