Yuki Mori

Reviews (1)

• On Freddy AI

  Mar 26, 2026
  4.0 (0)

  Solid for our team

  We rolled this out across the team last quarter and reduces ticket volume through self-service. Generative AI for summaries and responses fits neatly into how we already work, and automated ticket routing and triage removed a step we used to do by hand. Setup and training may require time investment, which is the main caveat, but it has held up under daily use.