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Olga Ivanova
@olga-ivanova-fc98
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Reviews (1)
On CX Genie
Nov 27, 20254.0 (0)Solid for our team
We rolled this out across the team last quarter and custom AI chatbot training on internal knowledge. Multi-channel ticket and conversation management fits neatly into how we already work, and automated workflows and smart routing removed a step we used to do by hand. Advanced features require higher-tier plans, which is the main caveat, but it has held up under daily use.