Joanna Kowalski

Reviews (1)

• On matmat AI

  Mar 4, 2026
  4.0 (0)

  Solid for our team

  We rolled this out across the team last quarter and reduces manual triage for small teams. Real-time conversation handling fits neatly into how we already work, and unified multi-channel inbox removed a step we used to do by hand. May require setup time to integrate channels, which is the main caveat, but it has held up under daily use.