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Frank Müller
@frank-m-ller-571d
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Reviews (1)
On Forethought
Jan 29, 20264.0 (0)Years in this space
I've evaluated a lot of these over the years. What stands out here is helpdesk integrations (Zendesk, Salesforce, etc.) — handled better than most — and combines automation with agent assist tools. Effectiveness depends on quality of knowledge base is my one real gripe. Worth the time if this is your use case.