Beatriz Costa

Reviews (1)

• On Cekura

  Dec 30, 2025
  4.0 (0)

  Solid for our team

  We rolled this out across the team last quarter and continuous monitoring of live agent behavior. Performance and accuracy evaluation fits neatly into how we already work, and performance and accuracy evaluation removed a step we used to do by hand. Requires setup and test case definition, which is the main caveat, but it has held up under daily use.