Victor Nguyen

@victor-nguyen-058f

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Reviews (1)

On eGain AI Agent for Contact Center
Feb 26, 2026
4.0 (0)
Solid for our team
We rolled this out across the team last quarter and support is responsive. The automation fits neatly into how we already work, and the automation removed a step we used to do by hand. The mobile experience lags, which is the main caveat, but it has held up under daily use.