C
Camille Laurent
@camille-laurent-68ed
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Reviews (1)
On chatrecap
Nov 24, 20254.0 (0)Solid for our team
We rolled this out across the team last quarter and visual, easy-to-understand reports. Response time and frequency analysis fits neatly into how we already work, and support for popular chat exports removed a step we used to do by hand. Requires exporting chat data manually, which is the main caveat, but it has held up under daily use.