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Yuki Mori
@yuki-mori-f14c
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Reviews (1)
On Five9 Agents
Jul 8, 20255.0 (0)Solid for our team
We rolled this out across the team last quarter and omnichannel automation across voice and digital. Natural language understanding fits neatly into how we already work, and voice and digital channel support removed a step we used to do by hand. but it has held up under daily use.