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Aaliyah Johnson
@aaliyah-johnson-6e85
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Reviews (1)
On Hugo AI
Nov 14, 20254.0 (0)Solid for our team
We rolled this out across the team last quarter and frees human agents for complex issues. Autonomous ticket resolution fits neatly into how we already work, and autonomous ticket resolution removed a step we used to do by hand. May still need human oversight for edge cases, which is the main caveat, but it has held up under daily use.