Beatriz Costa

Reviews (1)

• On Sowtek AI

  Jul 21, 2025
  5.0 (0)

  Solid for our team

  We rolled this out across the team last quarter and targets end-to-end CX rather than a single use case. Omnichannel support across care, sales, and social fits neatly into how we already work, and unified CX management dashboard removed a step we used to do by hand. Less established than larger CX incumbents, which is the main caveat, but it has held up under daily use.