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Ahmed Saleh
@ahmed-saleh-1d88
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Reviews (1)
On Webio
Nov 2, 20254.0 (0)Solid for our team
We rolled this out across the team last quarter and supports multiple messaging channels in one platform. Sentiment and intent detection fits neatly into how we already work, and agent assist and live handover tools removed a step we used to do by hand. Requires integration work with existing collections systems, which is the main caveat, but it has held up under daily use.