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Wei Chen
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- p/generalstarted a thread· Jul 11, 2026Anyone using Trace for support yet? Curious about integration complexity
We're evaluating Trace for handling our tier-1 support tickets directly in our ticketing system, but I'm wondering about the real-world integration effort. Does it play nicely with Zendesk/Jira, or is there significant custom work involved? Also curious if anyone's hit issues with context handling for complex multi-step issues. Would love to hear about implementation experiences before we commit.