Tenyx AIAI voice agents by Tenyx — now part of Salesforce — that automate customer-service calls with natural, conversational dialogue.

4.3 (4)

Reviewed by Daniel Nikulshyn·Updated July 2026

Voice AI Conversational AI Customer Service Call Automation Enterprise Salesforce

Overview

Tenyx AI develops AI-powered voice agents that automate customer-service calls with natural, conversational dialogue. The company was acquired by Salesforce in September 2024. Tenyx's technology is designed to create engaging conversational experiences, transforming customer service. Its voice AI solutions are specifically tailored for service use cases and are expected to be integrated with Salesforce's Agentforce Service Agent, advancing AI-driven solutions for more intuitive and seamless customer interactions. Tenyx's team, including co-founders Itamar Arel and Adam Earle, will join Salesforce to help build the future of Salesforce's Agent offerings.

Key features

AI-powered voice agents
natural and engaging conversational experiences
transforming customer service
autonomous agent capabilities
voice AI solutions for service use cases

Pricing

Model: Freemium
Category: Voice AI Agents
Rating: 4.3 / 5 (4)

Use cases

Automated Inbound Customer Support Calls

Handle high volumes of inbound customer service calls with AI voice agents that converse naturally, reducing wait times and freeing human agents for complex issues.

24/7 Conversational Phone Support

Provide round-the-clock phone-based customer service using voice agents that engage in natural dialogue without requiring live staff coverage.

Salesforce-Integrated Service Automation

Extend Salesforce customer service workflows with voice AI agents that automate routine call handling within the Salesforce ecosystem.

Pros & Cons

Pros

Enables natural and engaging conversational experiences for customer service
Specifically tailored for service use cases
Enhances AI-driven solutions for customer interactions
Positions Salesforce to set new standards in customer experience

Cons

No information available

Reviews

4.3

Average from 4 ratings.

Marcus Bell

Apr 19, 2026

Compared a few options

Evaluated this against two competitors. Where it wins: the automation and it is genuinely easy to set up. Where it lags: pricing gets steep at scale. On balance the feature set — especially the integrations — justifies the 4 stars for our use case.

Hannah Goldberg

Nov 27, 2025

Use it every day

Honestly didn't expect to like it this much. The onboarding is exactly what I needed, and support is responsive. I do wish a few rough edges remain, but I reach for it almost every day now and it just clicks.

Fatima Zahra

Sep 13, 2025

Years in this space

I've evaluated a lot of these over the years. What stands out here is the integrations — handled better than most — and support is responsive. Worth the time if this is your use case.

Gunnar Eriksson

Jun 1, 2025

Years in this space

I've evaluated a lot of these over the years. What stands out here is the dashboard — handled better than most — and the value for money is strong. The mobile experience lags is my one real gripe. Worth the time if this is your use case.

Q&A

What is the main use case for Tenyx AI voice agents?

The primary use case is automating customer-service phone calls, where the AI agents engage callers in natural, conversational dialogue to resolve inquiries and reduce the load on human support teams.

Is Tenyx AI still an independent company?

No. Tenyx is now part of Salesforce, so its voice agent technology is offered as part of the Salesforce ecosystem rather than as a standalone independent product.

What does Tenyx AI do?

Tenyx AI provides AI voice agents that automate customer-service calls using natural, conversational dialogue, helping businesses handle support interactions without human agents.