LiveAgentHelp desk and live chat platform with AI features for faster customer support

4.8 (4)

Reviewed by Daniel Nikulshyn·Updated May 2026

Customer Support Help Desk Live Chat AI Assistant Omnichannel Call Center SMB

Overview

LiveAgent is a customer support platform that combines ticketing, live chat, call center, and social media management into a single help desk system. It uses AI to streamline repetitive tasks like message drafting, ticket summarization, and routing, helping support teams respond more consistently across channels. The software is aimed at small and mid-sized businesses that need an all-in-one alternative to juggling multiple support tools. Features such as a shared inbox, canned responses, automation rules, and customer self-service portals are paired with AI assistance to reduce response times and agent workload.

Key features

Omnichannel ticketing system
Live chat with website visitor tracking
Built-in call center and IVR
AI-assisted reply suggestions and summaries
Knowledge base and customer portal
Workflow automation and SLA management

Pricing

Model: Freemium
Category: Chatbots
Rating: 4.8 / 5 (4)

Use cases

Unified Omnichannel Support Inbox

Consolidate email, chat, calls, and social media messages into one ticketing system so support agents can respond to customers across channels without switching tools.

AI-Assisted Ticket Handling

Use AI reply suggestions and ticket summaries to help agents draft consistent responses faster and quickly catch up on long conversation histories.

Live Chat with Visitor Tracking

Engage website visitors in real time and monitor their behavior to proactively offer help, improving conversion rates and customer experience.

Self-Service Knowledge Base

Build a customer portal and knowledge base so users can resolve common questions on their own, reducing ticket volume and freeing agents for complex issues.

Pros & Cons

Pros

Combines ticketing, chat, calls, and social in one tool
AI assists with replies and ticket handling
Affordable pricing tiers for smaller teams
Extensive integrations with common business apps

Cons

Interface can feel dated compared to newer competitors
Advanced features require higher-tier plans
Initial setup and configuration takes time

Reviews

4.8

Average from 4 ratings.

Jamal Carter

Dec 15, 2025

Use it every day

Honestly didn't expect to like it this much. Live chat with website visitor tracking is exactly what I needed, and affordable pricing tiers for smaller teams. I do wish interface can feel dated compared to newer competitors, but I reach for it almost every day now and it just clicks.

Marcus Bell

Dec 7, 2025

Skeptical, then convinced

I went in skeptical — most tools in this space overpromise. It actually delivers on live chat with website visitor tracking, and aI assists with replies and ticket handling caught me off guard. still, I'd recommend giving it a real trial.

Daniel Schmidt

Aug 9, 2025

Years in this space

I've evaluated a lot of these over the years. What stands out here is built-in call center and IVR — handled better than most — and affordable pricing tiers for smaller teams. Worth the time if this is your use case.

Liam O’Connor

Jun 12, 2025

Use it every day

Honestly didn't expect to like it this much. AI-assisted reply suggestions and summaries is exactly what I needed, and affordable pricing tiers for smaller teams. but I reach for it almost every day now and it just clicks.