DialpadAI-powered business communications platform unifying calls, meetings, and customer support.

4.6 (5)

Reviewed by Daniel Nikulshyn·Updated July 2026

AI Communications Contact Center VoIP Enterprise Sales Enablement Customer Support Integrations

Overview

Dialpad is a cloud-based communications platform that combines voice calling, video meetings, messaging, and contact center capabilities into a single workspace. Its built-in AI layer transcribes conversations in real time, surfaces action items, and analyzes customer sentiment to help teams respond more effectively. Designed for sales, support, and internal collaboration, Dialpad uses automation and natural language processing to coach agents during live calls, summarize meetings, and route customers to the right resources. Integrations with tools like Salesforce, Google Workspace, and Microsoft 365 make it adaptable to existing workflows. The platform targets businesses of all sizes looking to modernize phone systems and improve customer experience through data-driven insights rather than relying on manual call reviews.

Key features

AI-powered live transcription
Real-time agent assist and coaching
Customer sentiment analysis
Cloud contact center tools
Video meetings and team messaging
CRM and productivity integrations

Pricing

Model: Freemium
Category: AI Agents
Rating: 4.6 / 5 (5)

Use cases

Real-Time Sales Call Coaching

Assist sales reps during live calls with AI-powered transcription, sentiment analysis, and real-time prompts to improve conversion and handle objections effectively.

Cloud Contact Center Operations

Run customer support at scale with intelligent routing, agent assist, and sentiment tracking to resolve issues faster and improve customer experience.

Unified Team Collaboration

Replace disparate tools by combining voice calls, video meetings, and messaging in one workspace, with AI-generated meeting summaries and action items.

CRM-Integrated Customer Conversations

Sync call data, transcripts, and insights directly into Salesforce, Google Workspace, or Microsoft 365 to keep customer records updated automatically.

Pros & Cons

Pros

Real-time transcription and call summaries
Sentiment analysis for live coaching
Unified voice, video, and messaging
Strong integrations with major CRMs

Cons

Pricing can scale up quickly for larger teams
AI accuracy varies with accents and audio quality
Advanced features locked to higher tiers

Reviews

4.6

Average from 5 ratings.

Camille Laurent

May 1, 2026

Use it every day

Honestly didn't expect to like it this much. CRM and productivity integrations is exactly what I needed, and real-time transcription and call summaries. but I reach for it almost every day now and it just clicks.

Ethan Brooks

Apr 7, 2026

Years in this space

I've evaluated a lot of these over the years. What stands out here is customer sentiment analysis — handled better than most — and real-time transcription and call summaries. Advanced features locked to higher tiers is my one real gripe. Worth the time if this is your use case.

Victor Nguyen

Sep 2, 2025

Compared a few options

Evaluated this against two competitors. Where it wins: cloud contact center tools and unified voice, video, and messaging. On balance the feature set — especially aI-powered live transcription — justifies the 5 stars for our use case.

Gunnar Eriksson

Jul 12, 2025

Does the job

Pretty happy overall. Real-time agent assist and coaching just works and sentiment analysis for live coaching. but no dealbreakers — I'd recommend it to a friend without hesitating.

Jamal Carter

Jun 26, 2025

Solid for our team

We rolled this out across the team last quarter and sentiment analysis for live coaching. Video meetings and team messaging fits neatly into how we already work, and real-time agent assist and coaching removed a step we used to do by hand. Advanced features locked to higher tiers, which is the main caveat, but it has held up under daily use.