CustomerlyAI-powered customer service platform combining live chat, help center, and marketing automation.

Customerly is an AI-powered customer service platform that combines live chat, help center, and marketing automation. It offers an AI agent that can resolve tickets end-to-end, handling tasks such as understanding customer needs, pulling information from knowledge bases, billing, and customer data, and taking actions without escalation. The platform is designed to work across multiple channels, including live chat, email, WhatsApp, Facebook Messenger, and mobile apps. It integrates with core systems, such as billing, product, and customer systems, to take real actions, not just provide answers. Customerly's AI agent is capable of recovering churns or refunds on its own, and it can loop in a human when it reaches its limit. The platform also provides analytics and insights into conversations, allowing users to see exactly why the AI agent gave a particular answer. Customerly is positioned as an alternative to Zendesk's AI, with features such as intent-based resolution, multi-step workflow automation, and direct integration with core systems. The platform aims to help businesses reduce support costs and improve their overall support process. The company's target audience appears to be businesses looking to automate their customer support processes and reduce costs. Customerly claims to have helped businesses save up to 83% on support costs and €300,000 per year.