AskNeoShared team inbox for SMS, calls, and contacts to drive sales and retention.

4.5 (6)

Reviewed by Daniel Nikulshyn·Updated July 2026

Business Communication SMS Marketing Sales Enablement Customer Success Shared Inbox Team Collaboration CRM Integration

Overview

AskNeo is a business communication platform that centralizes text messaging, phone calls, and contact management into a single shared inbox. Teams can collaborate on conversations, assign threads, and keep customer history in one place rather than scattered across personal phones. The tool is geared toward sales and customer success workflows, helping teams follow up on leads, send broadcasts, automate routine replies, and maintain context across long-running customer relationships. It is typically used by SMBs, agencies, and revenue teams that rely heavily on SMS and voice as primary channels.

Key features

Shared inbox for texts and calls
Contact management and conversation history
Broadcast and bulk SMS campaigns
Automations and templated replies
Team assignments and internal notes
Integrations with CRM and business tools

Pricing

Model: Freemium
Category: Chatbots
Rating: 4.5 / 5 (6)

Use cases

Collaborative lead follow-up via SMS

Sales teams assign inbound text threads to reps, leave internal notes, and track conversation history to ensure prompt, contextual follow-ups on leads.

Bulk SMS broadcasts to customers

Send targeted broadcast campaigns or promotional messages to contact lists for product launches, renewals, or re-engagement, all from a shared workspace.

Customer retention across calls and texts

Customer success reps maintain continuity by accessing unified call and SMS history per contact, reducing repeated questions and context loss.

Automated replies for routine inquiries

Use templated replies and automations to handle common questions instantly, freeing reps to focus on higher-value conversations.

Pros & Cons

Pros

Unifies SMS, calls, and contacts in one workspace
Built for team collaboration on customer conversations
Useful for both outbound sales and retention
Shared history reduces context loss between reps

Cons

Primarily focused on phone and SMS channels
Less suited to teams that rely mainly on email or chat
Value depends on having a US/Canada phone presence

Reviews

4.5

Average from 6 ratings.

Victor Nguyen

Apr 26, 2026

Years in this space

I've evaluated a lot of these over the years. What stands out here is integrations with CRM and business tools — handled better than most — and useful for both outbound sales and retention. Value depends on having a US/Canada phone presence is my one real gripe. Worth the time if this is your use case.

Kwame Mensah

Mar 31, 2026

Use it every day

Honestly didn't expect to like it this much. Integrations with CRM and business tools is exactly what I needed, and shared history reduces context loss between reps. but I reach for it almost every day now and it just clicks.

Diego Fernández

Nov 20, 2025

Does the job

Pretty happy overall. Shared inbox for texts and calls just works and useful for both outbound sales and retention. Less suited to teams that rely mainly on email or chat can be annoying, but no dealbreakers — I'd recommend it to a friend without hesitating.

Ahmed Saleh

Nov 11, 2025

Skeptical, then convinced

I went in skeptical — most tools in this space overpromise. It actually delivers on contact management and conversation history, and useful for both outbound sales and retention caught me off guard. still, I'd recommend giving it a real trial.

Aaliyah Johnson

Aug 29, 2025

Does the job

Pretty happy overall. Integrations with CRM and business tools just works and useful for both outbound sales and retention. but no dealbreakers — I'd recommend it to a friend without hesitating.

Marcus Bell

Jun 22, 2025

Compared a few options

Evaluated this against two competitors. Where it wins: automations and templated replies and built for team collaboration on customer conversations. Where it lags: primarily focused on phone and SMS channels. On balance the feature set — especially integrations with CRM and business tools — justifies the 4 stars for our use case.