Yellow.ai

Enterprise AI agents for automating customer support across chat and voice channels

4.7 (6)

مراجعة بواسطة Daniel Nikulshyn·تم التحديث مايو 2026

Multilingual Analytics Customer Support Enterprise Omnichannel Low-Code Voice AI Conversational AI

نظرة عامة

Yellow.ai is a conversational AI platform that helps enterprises automate customer service interactions across messaging apps, websites, email, and voice channels. It combines large language models with proprietary orchestration to handle queries, route complex issues to human agents, and support customers in dozens of languages. The platform targets industries like retail, banking, healthcare, and telecom, offering pre-built integrations with CRMs, contact center software, and business systems. Teams can design, deploy, and monitor AI agents through a low-code studio, with analytics dashboards tracking deflection rates, CSAT, and operational metrics.

الميزات الرئيسية

Generative AI-powered chat and voice agents
Low-code conversation design studio
Agent assist and human handoff tools
Analytics and performance dashboards
CRM, ticketing, and telephony integrations
Multilingual and multi-channel deployment

حالات الاستخدام

Automate Retail Customer Support

Deploy AI chat and voice agents to handle order status, returns, and product inquiries across WhatsApp, web, and phone, freeing human agents for complex cases.

Multilingual Banking Assistance

Offer 24/7 customer service in 135+ languages for account queries, transactions, and support escalations, with secure handoff to live agents when needed.

Telecom Contact Center Deflection

Reduce call volume by automating common telecom requests like plan changes and billing questions through voice bots integrated with existing telephony and CRM systems.

Healthcare Patient Engagement

Manage appointment scheduling, FAQs, and patient follow-ups across messaging channels while tracking CSAT and operational metrics through analytics dashboards.

المزايا والعيوب

المزايا

Omnichannel coverage including voice and major messaging apps
Multilingual support across 135+ languages
Low-code builder reduces dependency on developers
Pre-built integrations with common enterprise systems

العيوب

Pricing geared toward mid-market and enterprise buyers
Initial setup and tuning can require significant effort
Advanced customization may need vendor or partner support

المراجعات

4.7

المتوسط من 6 تقييم.

سجّل الدخول لكتابة مراجعة.

Olga Ivanova

Use it every day

Honestly didn't expect to like it this much. Generative AI-powered chat and voice agents is exactly what I needed, and omnichannel coverage including voice and major messaging apps. but I reach for it almost every day now and it just clicks.

Mei-Ling Wong

Solid for our team

We rolled this out across the team last quarter and pre-built integrations with common enterprise systems. Agent assist and human handoff tools fits neatly into how we already work, and multilingual and multi-channel deployment removed a step we used to do by hand. but it has held up under daily use.

Tariq Aziz

Solid for our team

We rolled this out across the team last quarter and low-code builder reduces dependency on developers. Analytics and performance dashboards fits neatly into how we already work, and low-code conversation design studio removed a step we used to do by hand. but it has held up under daily use.

Esther Adeyemi

Skeptical, then convinced

I went in skeptical — most tools in this space overpromise. It actually delivers on analytics and performance dashboards, and multilingual support across 135+ languages caught me off guard. Advanced customization may need vendor or partner support is why this isn't a perfect score, still, I'd recommend giving it a real trial.

Diego Fernández

Compared a few options

Evaluated this against two competitors. Where it wins: multilingual and multi-channel deployment and multilingual support across 135+ languages. On balance the feature set — especially multilingual and multi-channel deployment — justifies the 5 stars for our use case.

Beatriz Costa

Solid for our team

We rolled this out across the team last quarter and multilingual support across 135+ languages. Low-code conversation design studio fits neatly into how we already work, and analytics and performance dashboards removed a step we used to do by hand. Pricing geared toward mid-market and enterprise buyers, which is the main caveat, but it has held up under daily use.