Mava

Mava is a customer support platform built for modern, community-driven companies. It combines an AI agent with human support workflows to handle questions across public channels like Discord and Telegram alongside private tickets from email, web chat, and social platforms. The AI agent learns from a company's documentation and past conversations to automatically respond to common queries, while more complex issues are routed to human agents through a unified inbox. This lets small support teams scale their coverage without losing context or switching between tools. Mava is often used by Web3 projects, SaaS companies, and other businesses that need to manage support across both public group chats and traditional private channels in one place.